CUSTOMIZED SUPPORT FOR EACH PROJECT

A project leader configures the package and deploys it for you using a proven project management methodology. A standard or customized training program is then provided, according to your user profiles. And to deal with all your questions and needs, a telephone hotline is available. All of these services which are certified ISO 9001 version 2000, let you implement your projects with total peace of mind.

Implementation analysis

An engineer in Neotic’s Services Department helps you define the exact scope of your project and its deadlines. Together, you identify the different user profiles, their roles and privileges. The engineer also evaluates the current compatibility of Agreo with your internal information system, any specific requirements and additional functionalities, as well as data import and IT bridge possibilities. You are therefore fully involved in the implementation plan and associated training program. The implementation analysis is a key step in the implementation of Agreo.

Configuration

The first step in Agreo’s installation is to personalize the solution according to your working methods and your specificities. Your Neotic Project Leader compiles the reference documents you wish to use and customize Agreo according to your needs and requirements.

Customer-specific developments

Some of your requirements can be unique to your own environment or a specificity of your industry sector. To meet these special requirements, Neotic can develop customer-specific modules or functionalities, following a stringent quality process from user specifications to delivery.

Installation and Test

Once Agreo is installed, Neotic’s Services Department performs a series of live tests to ensure the proper functioning of your application.

Training Program

Individual or group training courses are provided by Neotic’s professional training team to help you make the most of Agreo.

Support Services

Neotic’s support hotline is available by phone or email to answer all your questions about Agreo, its use, configuration, etc.
Phone: +33 4 34 35 20 60
Email: assistance@neotic.fr

Evaluation and User Group

During the first year of the implementation of Agreo, your Neotic Project Leader will undertake a full project assessment and evaluation. Through regular meetings with Neotic’s Products Division, you have a direct impact on Agreo’s improvement and enhancement. User Group Meetings are also an opportunity to meet other Agreo users and share your experiences and issues.